Returns - Warranties - Freight

*Freight charges may vary and in certain instances KWT will contact the customer should it be necessary.

Returns

Returns for credit may not be accepted without prior approval from KWT Imports.
Returns may be subject to a stocking and handling charge of 20%.
Short shipping, mistakes or damaged goods should be notified within seven days of receipt of goods.
For any returns email KWT at orders@kwtimports.com.au 
Returns may not accepted after 30 days from invoice date.



Warranties

Fill out the applicable warranty form below and email to warranty@kwtimports.com.au

Maxxis Warranty Claim Form
Magicshine Return Authorisation Form
MicroSHIFT Return Authorisation Form

For all other warranties please fill out the Warranty Claim Form



Freight

KWT uses a range of freight providers.
For customers in South East QLD same day delivery is generally available if placed with KWT by 10am.
For other customers overnight express orders are available if no later than 4pm and if the order can fit into an Australia Post 5 kg bags.
If for reason a shop is closed and a courier cannot make a delivery inside of business hours 9am – 4:30pm the carrier will leave an attempt to deliver card.
The shop owner can pick up the goods themselves or can call the freight company to arrange a re-delivery.
If the customer chooses have the order re-delivered KWT will issue an additional freight charge of $15.

Carton  =  up to 25kg

Freight Rates*
QLD

Sunshine Coast $10 per ctn
Brisbane Region & Suburbs, Gold Coast, Hervey Bay, Ballina, Bundaberg & Toowoomba $12 per ctn
Gladstone, Rockhampton, Mackay, Townsville between $10 - $15 per ctn
Cairns Region & Suburbs between $16 - $25 per ctn
Atherton & Port Douglas between $20 - $35 per ctn

NSW
Inland Northern NSW $15 - $18 per ctn 
Coffs Harbour to Central Coast $14 - $16 per ctn 
Sydney Region & Suburbs $14 - $17 per ctn 
NSW Inland and Southern Regions $16 - $18 per ctn

ACT
$15 - $20 per ctn up to 25kg

VIC
VIC Country $17 - $20 per ctn 
Melbourne region and suburbs $15 - $18 per ctn 

SA
Adelaide region & suburbs $18 per ctn 
South Australia regional $20 per ctn 

TAS
$25 for standard orders.
Some orders may incur an additional freight charges.
KWT will communicate with store directly for bulky item orders. 

WA
Please consult KWT Imports WA

NT
Please consult KWT Imports for NT 

*Freight charges may vary and in certain instances KWT will contact the customer should it be necessary.


Downloads

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QBP AIR ELITE DIGITAL TRACK PUMP - Alloy Barrel, Handle, Shaft & Base, High Pressure Head - Digitial LED Screen & Smart Head
CODE: QBP-FPEL
BARCODE: 0669356792238
PRICE: $69.95 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
JOES NO-FLATS Eco Bike Soap 1L
CODE: JNFEBS1L
BARCODE: 7290101185413
PRICE: $19.94 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
MICROSHIFT Rear Derailleur - XLE - 1 x 11 Speed, Mega Sprocket 11-46T (Shimano compatible)
CODE: MSH-RD-M665M
BARCODE: 4710495436166
PRICE: $119.94 (Inc GST)
  In stock (20)Low stock (20)Out of stock (20)
QBP Bar Tape Black SILICON HONEYCOMB
CODE: QBP-BT-SH/BB
BARCODE: 0669356791637
PRICE: $24.99 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
STFU DH 10 SPEED Mountain Bike Drivetrain Damping Module - Up to 32T Cassette
CODE: STFU-DH10
BARCODE:
PRICE: $49.95 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
CST TYRE 700 x 40 Black Wirebead with dark brown Sidewall Metro Palm bay APL Layer 0.7mm w/Ref Strip C1779
CODE: C740METCO
BARCODE: 6933882513082
PRICE: $39.94 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
CST TYRE 700 x 25 Road Training Folding CONQUISTARE with EPS & NYLON CAP Protection 295grams C1761
CODE: C725CONQ
BARCODE: 6933882510333
PRICE: $49.94 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
JOES NO-FLATS Wax Teflon Eco Nano Lube - 125mL - DRY CONDITIONS - excellent in dry conditions
CODE: JNFLBNECDR125
BARCODE: 7290101180807
PRICE: $17.95 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
JOES NO-FLATS Bio-Degreaser 500mL Spray Bottle
CODE: JNFBIO500
BARCODE: 7290101185055
PRICE: $24.99 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
JOES NO-FLATS Super Sealant 500mL - Latex Based, Ultra-Fast
CODE: JNFSS500
BARCODE: 7290101180043
PRICE: $39.94 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
MAGICSHINE Front Light USB - ALLTY 600
CODE: MS-ALLTY600
BARCODE: 6970823652004
PRICE: $79.95 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
MAGICSHINE Highpower Front Light - MONTEER 8000
CODE: MS-MONT8000S
BARCODE: 6970823651991
PRICE: $649.95 (Inc GST)
  In stock (24)Low stock (24)Out of stock (24)
FUNN Wheelset - FANTOM AM30 (Int 25mm) - 27.5  - 32H -  6 Bolt Disc Mount, F:110mm/15mm R:148mm/12mm - Shimano Drive body_Black
CODE: FN-WS18A302732F3R4S-01
BARCODE: 4712931189032
PRICE: $749.95 (Inc GST)
  In stock (8)Low stock (8)Out of stock (8)
FUNN Chain Guide - ZIPPA LITE BASH GUARD - ISCG05 Standard, Tooth Capacity: 26T~32T, BLACK
CODE: FN-CG17ZB26-01
BARCODE: 4712931185386
PRICE: $58.98 (Inc GST)
  In stock (4)Low stock (4)Out of stock (4)
RIDE MECHANIC - AVAQUA 750ml Spray Bottle
CODE: RMAVA750
BARCODE: 9341299001417
PRICE: $21.95 (Inc GST)
  In stock (14)Low stock (14)Out of stock (14)
SADDLE COMFORT CRUISER -  VACUUM SEALED - BLACK TOP - SIZE 258x 223mm - STEEL RAILS - 743g
CODE: KSAD7036H
BARCODE:
PRICE: $39.94 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
QBP EASTEK FRT BASKET QR EBIKE
CODE: QBP-BA11018
BARCODE: 4044988110180
PRICE: $39.94 (Inc GST)
  In stock (25+)Low stock (25+)Out of stock (25+)
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