KWT uses a range of freight providers. A tracking number will be inserted at the bottom of invoices should users choose to log into the portal and view a just shipped order and locate a tracking.
For customers in South East QLD same day delivery is generally available if placed with KWT by 9:45am. For other customers overnight express orders are available if no later than 4pm and if the order can fit into an Australia Post 5 kg bags. If for reason a shop is closed and a courier cannot make a delivery inside of business hours 9am – 4:30pm the carrier will leave an attempt to deliver card. The shop owner can pick up the goods themselves or can call the freight company to arrange a re-delivery. If the customer chooses have the order re-delivered KWT will issue an additional freight charge of $15.

Freight Charges*

QLD

NSW

ACT

VIC

SA

TAS
$30 capped or less for smaller orders

WA
Capped at 7.5% of order or less for smaller orders

NT
Capped at 7.5% of order or less for smaller orders

*Freight charges may vary and in certain instances KWT will contact the customer should it be necessary. Freight and Insurance are not the liability of KWT Nominees Pty Ltd

Returns & Warranties

Returns for credit will not be accepted without prior approval from KWT Nominees Pty Ltd. Returns may be subject to handling charges of up to 15 %.

Shipping damages, shortages or mistakes with orders should be notified within seven days of receipt of goods. For any returns please email KWT the reason for this. No returns accepted after 30 days from invoice date.

Warranties please fill out the  Return Authorisation Form