Returns for credit may not be accepted without prior approval from KWT Imports.
Returns may be subject to a stocking and handling charge of up to 15 %.
Short shipping, mistakes or damaged goods should be notified within seven days of receipt of goods.
For any return
s email KWT at firstname.lastname@example.org
Returns may not accepted after 30 days from invoice date.
Fill out the applicable warranty form below and email to email@example.com
Maxxis Warranties please fill out the Maxxis Return Authorisation Form
Magichsine Warranties please fill out the Magichsine Return Authorisation Form
All other Warranties please fill out the Return Authorisation Form
Carton = up to 25kg
KWT uses a range of freight providers.
For customers in South East QLD same day delivery is generally available if placed with KWT by 10am.
For other customers overnight express orders are available if no later than 4pm and if the order can fit into an Australia Post 5 kg bags.
If for reason a shop is closed and a courier cannot make a delivery inside of business hours 9am – 4:30pm the carrier will leave an attempt to deliver card.
The shop owner can pick up the goods themselves or can call the freight company to arrange a re-delivery.
If the customer chooses have the order re-delivered KWT will issue an additional freight charge of $15.
Sunshine Coast $10 per ctn
Brisbane Region & Suburbs, Gold Coast, Hervey Bay, Ballina, Bundaberg & Toowoomba $12 per ctn
Gladstone, Rockhampton, Mackay, Townsville between $10 - $15 per ctn
Cairns Region & Suburbs between $16 - $25 per ctn
Atherton & Port Douglas between $20 - $35 per ctn
Inland Northern NSW $15 - $18 per ctn
Coffs Harbour to Central Coast $14 - $16 per ctn
Sydney Region & Suburbs $14 - $17 per ctn
NSW Inland and Southern Regions $16 - $18 per ctn
$15 - $20 per ctn
VIC Country $17 - $20 per ctn
Melbourne region and suburbs $15 - $18 per ctn
Adelaide region & suburbs $18 - $21 per ctn
South Australia regional $20 - $23 per ctn
$25 for standard orders.
Some orders may incur an additional freight charges.
KWT will communicate with store directly for bulky item orders.
Please consult KWT Imports WA
Capped at 6.75% of order or less for smaller orders
*Freight charges may vary and in certain instances KWT will contact the customer should it be necessary.
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