Returns - Warranties - Freight

*Freight charges may vary and in certain instances KWT will contact the customer should it be necessary.

Returns

Returns for credit may not be accepted without prior approval from KWT Imports.
Returns may be subject to a stocking and handling charge of 20%.
Short shipping, mistakes or damaged goods should be notified within seven days of receipt of goods.
For any returns email KWT at orders@kwtimports.com.au 
Returns may not accepted after 30 days from invoice date.

Warranties

Fill out the applicable warranty form below and email to warranty@kwtimports.com.au

Maxxis Warranty Claim Form
Magicshine Return Authorisation Form
MicroSHIFT Return Authorisation Form

For all other warranties please fill out the Warranty Claim Form

Freight

KWT uses a range of freight providers.
For customers in South East QLD same day delivery is generally available if placed with KWT by 10am.
For other customers overnight express orders are available if no later than 4pm and if the order can fit into an Australia Post 5 kg bags.
If for reason a shop is closed and a courier cannot make a delivery inside of business hours 9am – 4:30pm the carrier will leave an attempt to deliver card.
The shop owner can pick up the goods themselves or can call the freight company to arrange a re-delivery.
If the customer chooses have the order re-delivered KWT will issue an additional freight charge of $15.

Freight Rates*
QLD
Sunshine Coast $10 per ctn
Brisbane Region & Suburbs, Gold Coast, Hervey Bay, Ballina, Bundaberg & Toowoomba $12 per ctn
Gladstone, Rockhampton, Mackay, Townsville between $10 - $15 per ctn
Cairns Region & Suburbs between $16 - $25 per ctn
Atherton & Port Douglas between $20 - $35 per ctn

NSW
Inland Northern NSW $15 - $18 per ctn 
Coffs Harbour to Central Coast $14 - $16 per ctn 
Sydney Region & Suburbs $14 - $17 per ctn 
NSW Inland and Southern Regions $16 - $18 per ctn

ACT
$15 - $20 per ctn up to 25kg

VIC
VIC Country $17 - $20 per ctn 
Melbourne region and suburbs $15 - $18 per ctn 

SA
Adelaide region & suburbs $18 per ctn 
South Australia regional $20 per ctn 

TAS
$25 for standard orders.
Some orders may incur an additional freight charges.
KWT will communicate with store directly for bulky item orders. 

WA
Please consult KWT Imports WA

NT
Please consult KWT Imports for NT 

*Freight charges may vary and in certain instances KWT will contact the customer should it be necessary.


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